Privacy Policy

1. Introduction

The Signal ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website and services.

2. Data Controller

3. Information We Collect

We collect the following types of information:

• Account Information: Email address, name, and password when you create an account
• Payment Information: Processed securely by Shopify - we do not store payment card details
• Communication Data: Messages sent through our contact form or chat support
• Usage Data: How you interact with our website (pages visited, time spent)
• Newsletter: Email address if you subscribe to our newsletter

4. How We Use Your Information

We use your information to:

• Provide access to purchased digital products
• Process payments and manage subscriptions
• Respond to your inquiries and provide customer support
• Send important updates about your account or purchases
• Send marketing communications (only if you've opted in)
• Improve our website and services
• Comply with legal obligations

5. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Contract: To fulfill our agreement when you purchase our products
• Consent: For marketing communications and newsletters
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws

6. Data Sharing

We may share your data with:

• Shopify: For payment processing and order management
• Email Service Providers: To send transactional and marketing emails
• Analytics Tools: To understand website usage (anonymized data)

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. Account data is retained while your account is active. After account deletion, we may retain certain data for legal compliance (e.g., transaction records for tax purposes).

8. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interest
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at contact@thesignalcore.com.

9. Cookies

We use essential cookies to enable core website functionality. We may also use analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.

10. Data Security

We implement appropriate security measures to protect your data, including encryption for data transmission, secure password hashing, and restricted access to personal information.

11. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place to protect your data in compliance with GDPR.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

13. Contact & Complaints

For questions about this privacy policy or to exercise your rights, contact us at: contact@thesignalcore.com

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).